Return & Warranty Policy

At MyHulahoop, your happiness matters. 

That’s why we offer a FREE warranty on all our products to give you peace of mind while shopping with us.

✅ Warranty Coverage:

Products under RM100: Enjoy 6 months free warranty

Products RM100 and above: Enjoy 1 year free warranty

Our warranty covers product defects or malfunctions that are not caused by misuse, accidental damage, or normal wear and tear.

If you receive a defective item or if the product stops working within the warranty period:

Contact us via WhatsApp or email with your order number and a brief description of the issue.

Ship the product back to our return address (shipping cost to be borne by the customer).

Once we verify the issue, a refund will be credited to your MyHulahoop Wallet at the full purchase price of the item. You can use this wallet credit for your next order!

❗Please Note:

• Returned items must be in their original packaging (if applicable).
• Warranty claims are only valid with proof of purchase from myHulahoop.co.
• We do not offer cash refunds. All returns are processed as wallet credits.

💬 If you have any questions, feel free to reach out to our friendly support team. We’re here to help!

🆓 Free Warranty

🔸 6 Months Warranty for items below RM100

🔸 1 Year Warranty for items RM100 & above

📩 Step 1: Contact our support team (Email: sales@myhulahoop.co)

📦 Step 2: Ship the item back to us
Return Address

Receiver: myHulahoop.co

Mailbox Etc

(MBE Damansara Perdana)

21-1, Jalan PJU 8/5A

Bandar Damansara Perdana

47820 PJ Selangor.

Malaysia

💰 Step 3: Once the returned product is received and inspected, NON-EXPIRY shopping credits will be refunded to your myHulahoop account within 2 working days.

Warranty covers manufacturer defects only
❌ Not responsible for normal wear and tear

🚫 Not valid for accidental damage or misuse

📄 Must include proof of purchase, please provide ORDER NUMBER

🛍️ No cash refunds – wallet credit only