Frequently Asked Questions (FAQ)

Orders & Shipping

All orders are shipped from our local Malaysia warehouse.We do not ship directly from overseas factories.

Orders are usually processed within 1–2 working days.Delivery typically takes 2–5 working days, depending on your location.

Yes! Once your order is shipped, you’ll receive a tracking number via email or WhatsApp.

Yes. Every product on myHulahoop.co is personally tested by our team before listing.We only sell items we would use ourselves.

Yes. Our unboxing videos and photos are accurate and honest —what you see is what you get.

Yes. Products above RM100 come with a free 1-year warranty. Products below RM100 come with a free 6-year warranty.

The warranty covers manufacturing defects under normal use.It does not cover damage caused by misuse, drops, or water exposure (unless stated).

Simply contact us via email: sales@myhulahoop.co
with your order number and issue details.Our team will guide you through the process.

Yes. You may return your item within 7 days of receiving it.

Returned items will be refunded as store credit, which you can use on your next purchase.

We accept online banking, credit/debit cards, e-wallets, and other options available at checkout.

Yes. All payments are processed through secure and trusted payment gateways.

You can reach us via:

Our team will respond as soon as possible during working hours.

Monday to Friday, 10am – 6pm (excluding public holidays).

Yes! Follow us on social media @myhulahoop.co (Facebook, Instagram, TikTok, rednote) and newsletter to get the latest deals and launches.

If your order has not been shipped yet, please contact us immediately.Once shipped, changes or cancellations may not be possible.